My computer crashed & the tech couldn’t save anything (faulty memory).
Not to worry I had paid CARBONITE for the first year and then was automatically billed for the 2nd year so for a $100 bucks I knew I was safe.
What a shocker when NOTHING WORKED, nada, zip, big O.
Then the Carbonite nightmare began.

Carbonite not only is terrible but they are RUDE – NO CUSTOMER SERVICE unless you want to pay $20.00, – Keep you on hold for hours and hours.

DAY 1
Was on hold 1 hour and 40 minutes (thankfully I have a speaker phone so my ear didn’t swell). I was #4 in line that time. Another hour and 20 minutes but I made it to #2 before I was disconnected.

Day #2
At least 7 more calls plus the online help which is a bigger joke than their phones.
I got a live person. Asks for my email addy and then says I do not have a contract, would I like to make the purchase now? NO WAY!

Explained quickly in a PLEASE help a little ol’ lady (I AM) voice.
My password didn’t work at all so this guy sent me numerous password all about 12# long………………..NOTHING, nada, zip, big O. Exhausted I quit.

DAY #3
Call in morning 70 minute wait on phone, live guy… Passwords again nada, zip, big O.
DAY #3 afternoon
After 3 calls each waiting a minimum of an hour plus I couldn’t take it any longer.

DAY #4
RESOLVE and determination I started in the morning and by 4pm I got another guy.
Went through the password game again but this time he said “let me check it out”
Shock someone that knew something. Answer ” I don’t know exactly happened but all your files are corrupt and you won’t get anything.

4 DAYS to get “you’re wasting your time lady you are out of LUCK”!!!!!!!!!!!!!

Want my $$ back….answer you’ll have to call billing.
WHAT the billing dept. Is on another planet and you can’t connect me?
Carbonite has a HUNDRED BUCKS for nada, zip, big O and I have to chase it down????
TOOOOOO angry to start trying the billing dept. On Uranus, I was sure.

DAY 5.
Waited so long (they must have 1 ONE phone in the joint) I got to 1st in line after 15 minutes more…… A recording giving me the hours they are open which was not now!!!!!

Finally went to CONTACT US on Carbonite web site.
Wrote a summery email asking how do I get my wasted money BACK!!!!

Received an email with an apology for the inconveniences and she would help now. FINALLY something more positive.
She wrote next day showing they refunded my credit card for $49.95.
WAIT what about the other $49.95 from August.
“I’ll check on that”

THIS WAS A MONTH AGO and I still waiting for $49.95.
Now I write and get NOTHING nada, zip, big O.

They treat customers like crap, lie, cheat and then steal your money and you get
NOTHING,nada, zip, big O.

I received a free year of Carbonite service when I purchased a Network Magic product. My experience with Carbonite has been far from stellar.

Recently I tried to reinstall Carbonite on my home PC, only to discover that my account had been disabled. After contacting suport a second time (my first email went unanswered) Ruth told me my account was inactive because “your Network Magic subscription started on 12/19/2007 and expired on 12/19/2008.”

I had to look at my calendar a few times to make sure I hadn’t lost my mind (it *is* still 2008, right??) When I contacted support asking for clarification, they told me I had to reinstall Carbonite using a new activation code. I’m assuming that this means my backups are completely gone.

When a service is charged with securing important personal files, and then they delete your account because they think they’re in 2009 already, I become concerned. When they are unable to restore files you’ve given them, I have reason to be upset.

As for notifications, most people want less, but I know that you and others want more. So we’re going to allow for email notifications and more pop-up notifications if you want them — in a subsequent release this year.

Thanks again, and kind regards.
Dave